Project
COMC Mobile Health Clinic Locator
Role: Designer
Timeline: 5 months

The Central Ohio Mobile Consortium asked us to design a mobile health clinic locator app to help patients in the greater Columbus area find mobile health units for a variety of essential health care services. It works for both patients to find care and providers to schedule their mobile units, through either a web app or mobile app. This is a huge benefit to the community, and I was very happy to be pulled into to help with design.



My Role
I was brought on to assist with this project in its second phase. The first phase of research and initial designs had already been completed, and we were contracted for a second phase with further design iterations and actual development. As this is a web app as well as mobile app, we had to design across breakpoints. It was a good challenge, since we generally get projects that are either only desktop or only mobile. My main contributions to this project were the calendar and messaging designs.
Calendar
For the calendar, they wanted providers to have very specific scheduling abilities. I followed established calendar flows and designs for ease of use, while adding in specificity where appropriate, mostly to the repeat functionality and including an “availability type.”




Messaging
For messaging, they requested provider-to-provider messaging and patient-to-provider messaging. Patient-to-provider messaging designs were very straightforward, with a patient messaging one provider at a time, but with provider-to-provider designs, they needed the ability to create and name group chats and mark them as high priority. Including functions like searching for a unit and editing group names after creating the group were absolutely necessary.







Results
While it’s great to see the app has hundreds of downloads and a few high ratings on the App Store, the most important thing to me is that it exists at all, helps people find the care they need, and helps providers give care to the community by meeting people where they are.
Final Thoughts
I am very proud to have been part of this project, and if given the opportunity, I would have loved to do some field research and interviews with actual patients and providers to see how the app is working for them and what changes we can make to make it even better.